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"I just wanted to shine some recognition on Maria Koutroubila from the West Springfield Massachusetts office. We had a bad experience with a previous insurance agency and Maria was extremely helpful in helping us to switch and provided exceptional customer service every time we’ve gone in or contacted her. She is such a great asset to to the company and I am so fortunate to have been able to start a new policy with her assistance. Her positive attitude and friendly personality really made the process enjoyable."